CallGradeIQ is a coaching and development platform built from your live customer calls in sales, support, tech support, collections and more. It grades inbound and outbound calls, ranks reps, and alerts managers when a rep fumbles a call.
CallGradeIQ is built by Spinwheel and led by founder Matt Uber. Matt has spent his career on phone-driven sales floors and BDCs, where managers can only review a small share of calls. CallGradeIQ exists so every call gets reviewed and every rep gets coached.
Coaching works best when it comes from real conversations, not role plays or gut feel. We grade every call against your own standards and turn the results into specific coaching.
We are based in Dallas Fort Worth and support teams across the United States.