Privacy Policy & Disclosures

    Last updated: April 10, 2026

    1. Company Information

    CallGradeIQ is a product of Spinwheel ("Company," "we," "us," or "our"). Spinwheel is a limited-liability company organized under the laws of the United States. All references to "CallGradeIQ" in this policy refer to the services, website, and platform operated by Spinwheel.

    2. Information We Collect

    We collect the following categories of information:

    • Account Information - Name, email address, phone number, business name, and billing details provided during registration.
    • Call Recordings & Metadata - Audio recordings of sales calls, call duration, timestamps, caller/callee identifiers, and transcription data processed through our AI grading engine.
    • Analytics & Usage Data - Feature usage, page views, device type, browser, IP address, and interaction patterns within the platform.
    • Campaign & Social Data - Content generated for marketing campaigns, social media post drafts, engagement metrics retrieved from connected social accounts.
    • Referral & Affiliate Data - Affiliate codes, UTM parameters, and referral source information.
    • Communications - Emails, support tickets, and any messages you send us.

    3. How We Use Your Information

    • Provide AI-powered call grading, coaching insights, and performance analytics.
    • Generate, optimize, and publish marketing campaigns across connected channels.
    • Process payments and manage your subscription.
    • Send transactional emails (welcome messages, receipts, account alerts).
    • Improve our models, algorithms, and platform features.
    • Comply with legal obligations and enforce our Terms of Service.

    4. Data Storage & Security

    All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Our infrastructure is hosted on SOC 2-aligned cloud providers within the United States. We implement role-based access controls, audit logging, and regular vulnerability assessments. Despite these measures, no method of electronic storage is 100 % secure; we cannot guarantee absolute security.

    5. Social Media Policy & Disclosures

    CallGradeIQ allows authorized users to connect third-party social media accounts - including Meta (Facebook & Instagram), X (formerly Twitter), and LinkedIn - for the purpose of automated content publishing and engagement analytics.

    5.1 Data Shared with Platforms

    When you connect a social account, we may transmit:

    • Post content (text, images, links) you approve for publishing.
    • Scheduling metadata (publish date/time, target audience parameters).

    We do not share call recordings, internal analytics, or customer PII with any social media platform.

    5.2 User Consent

    By connecting a social account you confirm you have the authority to post on behalf of the associated business page or profile. You may disconnect any account at any time from the Admin → Settings panel. Disconnection immediately revokes our posting access.

    5.3 Platform Terms

    Use of connected platforms is also governed by their respective terms of service and data policies. We encourage you to review Meta's Data Policy, X's Privacy Policy, and LinkedIn's Privacy Policy independently.

    6. A2P Messaging Compliance

    Spinwheel may send Application-to-Person (A2P) text messages on behalf of CallGradeIQ and its customers. We are committed to full compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and all applicable carrier requirements, including 10DLC registration.

    6.1 10DLC Registration

    Our A2P messaging campaigns are registered with The Campaign Registry (TCR) and comply with carrier-mandated brand and campaign vetting. Our registered brand is Spinwheel operating as CallGradeIQ.

    6.2 Consent & Opt-In

    • We only send messages to recipients who have provided prior express written consent.
    • Consent is collected via web forms, point-of-sale agreements, or other documented opt-in mechanisms.
    • Consent records (timestamp, source, language presented) are retained for a minimum of five (5) years.

    6.3 No Sharing of Mobile Information

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

    6.4 Opt-Out

    Recipients may opt out at any time by replying STOP to any message. We honor all opt-out requests within one (1) business day and add the number to our suppression list. Recipients may also contact us at the email below to request removal.

    6.4 Message Frequency & Content

    • Message frequency varies by campaign but will not exceed the frequency disclosed at opt-in.
    • Standard message and data rates may apply.
    • We do not send SHAFT-prohibited content (Sex, Hate, Alcohol, Firearms, Tobacco/Cannabis).

    6.5 Carrier Filtering

    Carriers may filter or block messages at their discretion. We monitor delivery rates and work proactively with carrier partners to maintain high deliverability and compliance standing.

    7. Third-Party Services

    We use the following categories of third-party service providers:

    • Cloud Infrastructure & Database - For hosting, storage, and data processing.
    • AI / Machine Learning - For call transcription, grading models, and content generation.
    • Payment Processing - For subscription billing (we do not store full credit card numbers).
    • Email Delivery - For transactional and system emails.
    • Analytics - For product usage insights and performance monitoring.

    Each provider is bound by data processing agreements that limit their use of your data to the services they provide to us.

    8. Cookie Policy

    We use cookies and similar technologies for:

    • Essential Cookies - Session management, authentication, and security.
    • Analytics Cookies - Aggregated usage statistics to improve the platform.

    You may disable non-essential cookies in your browser settings. Disabling essential cookies may affect platform functionality.

    9. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access - Request a copy of the personal data we hold about you.
    • Correction - Request correction of inaccurate data.
    • Deletion - Request deletion of your personal data ("Right to be Forgotten").
    • Portability - Receive your data in a structured, machine-readable format.
    • Opt-Out of Sale - We do not sell personal information. If this changes, we will provide an opt-out mechanism as required by the CCPA.

    To exercise any of these rights, contact us at the address below. We will respond within 30 days (or the period required by applicable law).

    10. Data Retention

    • Account Data - Retained for the duration of your subscription plus 90 days.
    • Call Recordings - Retained per your plan's storage limits; deleted within 30 days of account cancellation unless legally required.
    • Analytics & Logs - Aggregated data retained indefinitely; identifiable logs purged after 12 months.
    • A2P Consent Records - Retained for a minimum of 5 years per TCPA guidelines.

    11. Children's Privacy

    CallGradeIQ is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of CallGradeIQ after changes become effective constitutes acceptance of the revised policy.

    13. Contact Information

    If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us: