Case study

    How BDC United coaches every agent on every call

    BDC United runs outsourced business development centers for car dealerships. It uses CallGradeIQ to grade every BDC call, rank agents, and coach the exact objection each agent misses.

    The challenge

    With agents handling calls for many dealerships, managers could only listen to a small sample. Coaching depended on which calls happened to get reviewed.

    What they did

    BDC United grades every inbound and outbound BDC call with automotive scorecards. Managers use the dashboard to see which agent needs help on which objection, then coach that gap directly.

    Results

    • 100% of BDC calls graded instead of a manual sample
    • Every agent ranked and coached on their own calls
    "Running a BDC without CallGradeIQ now feels like flying blind. The dashboard tells me exactly which agent needs help on which objection, and it's usually not who I'd have guessed."
    Joseph, Founder, BDC United
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