Terms of Service

    Last updated: May 13, 2026

    1. Agreement to Terms

    These Terms of Service ("Terms") govern your access to and use of the CallGradeIQ platform, website, and related services (collectively, the "Services") operated by Spinwheel ("Company," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

    2. Eligibility & Accounts

    • You must be at least 18 years old and able to form a binding contract.
    • You must provide accurate, current, and complete information when registering.
    • You are responsible for safeguarding your login credentials and for all activity under your account.
    • You must notify us immediately of any unauthorized use of your account.

    3. Subscriptions, Billing & Refunds

    • Paid plans are billed in advance on a recurring basis (monthly or annually) until cancelled.
    • All fees are stated in U.S. Dollars and exclusive of taxes, which you are responsible for.
    • You may cancel at any time; cancellation takes effect at the end of the current billing period.
    • Except where required by law, fees are non-refundable.
    • We may change pricing with at least 30 days' notice prior to your next renewal.

    4. Acceptable Use

    You agree not to:

    • Use the Services to violate any law or third-party right.
    • Upload content you do not have the right to record, share, or process (including call recordings made without required consent).
    • Reverse engineer, scrape, or attempt to derive the source code of the Services.
    • Resell or sublicense the Services without our written consent.
    • Send spam, malware, or fraudulent content via any feature of the Services.

    5. Call Recording Consent

    You are solely responsible for complying with all applicable call recording laws in your jurisdiction, including any "all-party" or "two-party" consent requirements. You represent and warrant that every call recording uploaded to or processed through the Services has the necessary legal consent of all parties.

    6. A2P 10DLC Messaging Terms

    If you use any messaging feature of the Services to send Application-to-Person (A2P) text messages, the following terms apply in addition to our Privacy Policy. These terms are designed to comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles & Best Practices, the CAN-SPAM Act, and U.S. mobile carrier and Campaign Registry (TCR) requirements.

    6.1 Brand & Campaign Registration

    Our messaging brand is registered as Spinwheel operating as CallGradeIQ with The Campaign Registry. You may not send A2P traffic through the Services until your campaign use case is reviewed and approved.

    6.2 Consent (Opt-In)

    • You must obtain prior express written consent from each recipient before sending any marketing messages.
    • Consent must be unambiguous, must clearly identify the sender, and must disclose the program purpose, message frequency, and that message and data rates may apply.
    • You must retain proof of consent (timestamp, source URL or document, language presented) for a minimum of five (5) years.
    • Consent is not transferable between brands, campaigns, or use cases.

    6.3 Types of SMS Messages You May Receive

    If you opt in to messaging from SPINWHEEL dba CallGradeIQ, you may receive the following categories of SMS text messages at the mobile number you provided:

    • Account & transactional alerts - sign-up confirmations, login or security verification codes, password resets, and billing or subscription notices.
    • Service notifications - call grading completion alerts, report-ready notifications, integration status updates, and other operational messages tied to your use of the platform.
    • Reminders - onboarding reminders, scheduled demo or meeting reminders, and renewal or trial expiration reminders.
    • Customer support messages - replies and follow-ups from our support team in response to your inquiries.
    • Product updates & announcements - new feature releases, platform changes, and maintenance notices.
    • Marketing & promotional messages (only if you opt in to the marketing consent) - tips, best practices, case studies, special offers, and occasional promotions.

    Message frequency varies based on your activity and the categories you opt in to. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time.

    6.4 Required Disclosures

    The first message in any program, and any opt-in confirmation, must include:

    • Identification of the program/brand sending the message.
    • "Msg & data rates may apply."
    • Expected message frequency (e.g., "Up to 4 msgs/month").
    • Help instructions: "Reply HELP for help."
    • Opt-out instructions: "Reply STOP to unsubscribe."
    • A link to the applicable Privacy Policy and Terms of Service.

    6.5 Opt-Out (STOP)

    • You must honor industry-standard opt-out keywords: STOP, END, CANCEL, UNSUBSCRIBE, QUIT.
    • Opt-outs must be processed within one (1) business day and added to a permanent suppression list.
    • You may not message a recipient who has opted out unless and until they explicitly opt back in.

    6.6 Prohibited Content (SHAFT-C+)

    You may not use the Services to send messages that contain or promote:

    • Sex, adult content, or pornography.
    • Hate speech, harassment, or discrimination.
    • Alcohol (without age-gating).
    • Firearms, weapons, or ammunition.
    • Tobacco, vaping, or cannabis (including CBD).
    • Gambling, payday or short-term lending, debt collection, get-rich-quick or pyramid schemes.
    • Phishing, deceptive marketing, or any unlawful content.

    6.7 URL & Link Standards

    • Only use registered, brand-owned domains in messages.
    • Public URL shorteners (bit.ly, tinyurl, etc.) are prohibited; use a branded shortener if shortening is required.

    6.8 Throughput & Carrier Filtering

    Carriers may filter, throttle, or block messages at their sole discretion. We do not guarantee delivery and are not liable for carrier-imposed delays, charges, or blocks. Repeated violations of carrier rules or this Section 6 may result in immediate suspension of messaging features and/or termination of your account.

    6.9 Indemnity for Messaging

    You agree to defend, indemnify, and hold harmless Spinwheel from any claim, fine, penalty, or carrier fee arising out of your use of the messaging features of the Services, including any TCPA, CTIA, or carrier-rule violation.

    7. Intellectual Property

    The Services, including all software, models, designs, and content provided by us, are owned by Spinwheel and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes during your subscription. You retain ownership of the content and call recordings you upload ("Customer Content"), and grant us a worldwide license to host, process, and display that content solely to provide the Services.

    8. Confidentiality

    Each party will protect the other's non-public information disclosed in connection with the Services using at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care.

    9. Disclaimers

    THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR SUITABLE FOR YOUR USE.

    10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPINWHEEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

    11. Termination

    We may suspend or terminate your access to the Services at any time for breach of these Terms, including any A2P/TCPA violation, with or without notice. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination (including IP, indemnity, disclaimers, and limitation of liability) will survive.

    12. Governing Law & Disputes

    These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

    13. Changes to These Terms

    We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on the website at least 30 days before they take effect. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

    14. Contact

    Questions about these Terms? Contact us: